Privacy Policy
This Privacy Policy sets out how we, Reset Clearing LLC, collect, store and use information about you when you use or interact with resetclearing.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 1st March 2025.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below:
- Our details
- When you visit our website
- When you contact us
- When you use our website
- Marketing communications
- Information obtained from third parties
- Disclosure and additional uses of your information
- How long we retain your information
- How we secure your information
- Transfers of information to us by digital means
- Your rights in relation to your information
- Sensitive personal information
- Changes to our Privacy Policy
- Questions about our Privacy Policy
- Disclaimer
1. Our details
If you have any queries or questions about this policy, or how we handle your data not covered in thls policy, please email us at welcome@resetclearing.com.
2. When you visit our website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Web server log information
Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Use of website server log information for IT security purposes
We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
(Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.
Use of website server log information to analyse website use and improve our website.
We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.
We use the information gathered from the analysis of this information to improve our website. (For example, we may use the information gathered to change the information, content and structure of our website and individual pages according to what users are engaging most with and what we deduce from that.)
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.)
3. When you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
Email and enquiry forms
When you email us or use our contact form we collect your email address and any other information you provide (typically your name, number and the information contained in any signature block in your email) and we may match this to information we already hold about you. We may also record the time, date and the specific form you completed.
Phone
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Why it is necessary to perform a contract
Where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
We may use information to tailor follow up marketing communications with you. For further information, see the section ‘Marketing Communications’ below.
Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.
4. When you use our website
We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
Social media platforms
As well as this website, we invite you to engage via various social media platforms. If you engage with these platforms, you are providing us with your consent to store and use any submitted data whether personal information or general information, for example for analysis for product development or marketing strategy. We will not reproduce online or otherwise pass on this information. If we wish to quote you, for example as a testimonial, this will only happen with your prior written consent.
In such cases information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers.
When you place an order with us
When you place an order with us, third-party provider/s will collect and use your information in accordance with this section and the section entitled Disclosure and additional uses of your information.
Information collected when you place an order
Mandatory informaiton
When you place an order for goods or services, your name, email address and billing address is collected. This information is necessary in order to be able to purchase goods or services from us or enter into a contract with us.
(Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to issue you with an invoice in some cases and also have a legal obligation to keep accounting records, including records of transactions.)
Additional information
We may also collect additional information from you, such as your phone number, full name, address etc. We use this information to manage and improve your customer experience with us. We will also use this information to tailor any follow-up communications with you.
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: The ability to provide adequate customer service and management of your customer account.
Processing payment
After you place an order you will need to make payment for the goods or services you have ordered. In order to process your payment we use Stripe and Paypal.
Your payment will be processed by one of the above providers, who collect, use and process your information, including payment information, in accordance with their own privacy policies.
You can access Stripe’s privacy policy via the following link:
https://stripe.com/gb/legal/privacy-center
You can access PayPal’s privacy policy via the following link:
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
(Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us).
5. Marketing communications
NB. We will never share your personal information with any third party, unless it is essential to our providing you with a service or product you have requested. For example, accessing a paid-for video on a third-party platform.
Our content, goods and services
When signing up for mailings or content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services. We will send you marketing communications in relation to similar goods and services unless you opt out from receiving them.
To the best of our ability and improving over time, we will offer you options to receive only the information which is most relevant to you.
You can opt-out from receiving marketing communications at any time by emailing welcome@resetclearing.com or by clicking and following the unsubscribe link at the bottom of any message from us.
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).)
Transfer and storage of your information
Some external third parties are based outside the UK or EEA, therefore their necessary processing of your personal data will involve a transfer of data outside these areas. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by only choosing trustworthy third parties.
Please contact the data controller if you require further information on specific mechanisms used when transferring your personal data outside the UK.
Use of tracking emails
We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.
6. Information obtained from third parties
In certain rare circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we might have cause to try to obtain information about you from certain publicly accessible sources, such as directories, publications, social media and/or websites, including your own website if you have one.
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).)
Where we receive your information in error
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete that information.
7. Disclosure and additional uses of your information
This section sets out the circumstances in which we would disclose information about you to third parties and any additional purposes for which we use your information.
Disclosure of your information to service providers
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business, including the following: internet services, IT service-providers, web developers, mailing-list and events management software companies.
Our third-party service providers are located both inside and outside of the European Economic Area.
Your information will be shared with these service providers only where necessary and to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.
We do not display the identities of our service providers publicly but if you would like further information about the identities of our service providers, you can contact us directly by email. We will provide you with this information where you have a legitimate reason for requesting it.
We may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.
Disclosure / use of your information for protective and/or legal reasons
If we suspect that criminal or potential criminal conduct has been occurred, we may be legally required to contact an appropriate authority, for instance if we suspect that fraud or cyber-crime has been committed or if we receive or see threats or malicious communications.
We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: preventing crime or suspected criminal activity (such as fraud).)
We may need to use your information in connection with the enforcement or potential enforcement of our legal rights, for example, regarding payment of amounts owed to us but not paid. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.)
We may need to use your information if we are involved in a dispute with you or a third party, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
(Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): resolving disputes and potential disputes.)
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data), for six years after they cease being customers, for tax purposes.
9. How we secure your information
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
- only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
- using secure servers to store your information;
- verifying the identity of any individual who requests access to information prior to granting them access to it;
- using Secure Sockets Layer (SSL) software https://kinsta.com/blog/free-ssl-certificate/ to encrypt any payment transactions you make on or via our website.
- only transferring your information via closed system or encrypted data transfers.
Transmission of information to us by digital means.
Transmission of information over the internet is never entirely secure, and if you submit information to us by email, via our website or any other digital means, you do so entirely at your own risk. We cannot be responsible for any costs, losses or harms of any kind suffered as a result of your choosing to transmit information to us, by any means.
Transfers of your information outside the European Economic Area.
Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy.
We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.
10. Transmission of information to us by digital means
Transmission of information over the internet is never entirely secure, and if you submit information to us by email, via our website or any other digital means, you do so entirely at your own risk. We cannot be responsible for any costs, losses or harms of any kind suffered as a result of your choosing to transmit information to us, by any means.
11. Your rights in relation to your information
Subject to certain limitations, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided below:
- to request access to your information and information related to our use and processing of your information;
- to request the correction or deletion of your information;
- to request that we restrict our use of your information;
- to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
- to object to the processing of your information for certain purposes (see the section below entitled Your right to object); and
- to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information.
Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
In accordance with Article 77 of the General Data Protection Regulation (GDPR), you also have the right to lodge a complaint with a supervisory authority in the country where you live or work, or of an alleged infringement of the General Data Protection Regulation.
Further information on your rights in relation to your personal data as an individual
You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the GDPR which is available here: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679
When you request access to your information
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before revealing it; this is to prevent your information being given to someone other than yourself, i.e. to protect your information, and to reduce the risk of identity fraud, identity theft or general unauthorised access to that information.
Verifying your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
Your right to object
You have the following rights in relation to your information:
- to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests
- to object to us using or processing your information for direct marketing purposes
You may also exercise your right to object to us using or processing your information for direct marketing purposes by emailing welcome@resetclearing.com or by clicking the unsubscribe link at the bottom of any message from us.
12. Sensitive personal information
‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning their sex life or sexual orientation.
We do not request any ‘Sensitive Information’ about you via our website and request that generally you do not share it. If however we ask for this directly or indirectly and you reply, for example via email or online chats, you will be considered to have explicitly consented to us knowing and possibly processing that sensitive personal information.
13. Changes to our Privacy Policy or the purposes for which we process your information
We may need to update and amend our Privacy Policy from time to time.
If we significantly change our Privacy Policy, or the ways we use and handle your information, we will notify you by email if possible and by posting a notice on our website. We will tell you about any such changes and their purpose in advance of implementing the changes. We will always seek your consent in relation to using your information for a purpose that is different from the purposes for which we originally collected it.
Any minor changes will normally be made without contacting you; you can revisit this page at any time.
14. Questions about our privacy policy
If you have any questions about this Privacy Policy, you can contact the data controller by sending us an email at welcome@resetclearing.com and asking to be put in contact with the data controller.
15. Disclaimer
The information on this website is not purposed to replace professional medical diagnosis, treatment or even advice. You should always consult a qualified healthcare professional if you have questions about any medical condition. The information is not a substitute for medical or psychological treatment. Any health topics referenced on this website do not constitute an offer, guarantee, or prediction regarding the outcome of using Reset Clearing tools, services or consultations for that issue. Reset Clearing accepts no responsibility or liability whatsoever for any possible or actual use or misuse of the information contained on this website. We always advise that you seek personalised professional advice as appropriate before making any decisions about your health and well-being.